Ashwamedh E-Learning Gurukul
Website: ashwamedhelearninggurukul.com
1. Introduction
At Ashwamedh E-Learning Gurukul, we strive to provide high-quality educational content and learning experiences. This Refund and Cancellation Policy explains the circumstances under which refunds, cancellations, and related requests may be considered.
By purchasing any course, membership, workshop, event, or educational service from our platform, you agree to the terms outlined below.
2. Digital Products and Online Courses
Since our courses, study materials, videos, audio lectures, downloadable resources, and digital content are delivered electronically and can be accessed immediately after purchase, all sales are generally considered final.
Once a student has been granted access to a course or digital content, refunds may not be available except in the situations described in this policy.
3. Eligible Refund Requests
Refund requests may be considered under the following circumstances:
A. Duplicate Payment
If a user is accidentally charged more than once for the same course or service, the duplicate payment may be refunded after verification.
B. Technical Access Issues
If a student is unable to access purchased course content due to a verified technical issue on our platform that cannot be resolved within a reasonable timeframe, a refund may be considered.
C. Incorrect Purchase
If a user mistakenly purchases the wrong course and has not accessed any course content, a refund request may be considered if submitted within 7 days of purchase.
4. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- Change of mind after purchase.
- Failure to complete a course.
- Lack of time to study.
- Dissatisfaction with personal learning progress.
- Purchase made without reviewing course details.
- Partial completion of course content.
- Downloaded study materials or resources.
- Violation of platform policies.
- Suspension or termination of account due to misconduct.
5. Workshops, Webinars, and Live Events
For live classes, workshops, seminars, webinars, or special events:
- Cancellation requests made at least 7 days before the event may qualify for a refund.
- Cancellation requests made less than 7 days before the event may not be eligible for a refund.
- If Ashwamedh E-Learning Gurukul cancels an event, registered participants may receive a full refund or alternative enrollment options.
6. Subscription Services
If subscription-based services are offered:
- Users may cancel future renewals at any time through their account settings or by contacting support.
- Cancellation stops future billing but does not automatically generate refunds for previous subscription periods.
- Access remains available until the current subscription period expires.
7. Refund Request Process
To request a refund, users must contact our support team with:
- Full Name
- Registered Email Address
- Course Name
- Order or Transaction ID
- Reason for Refund Request
8. Refund Review
All refund requests are reviewed individually.
Ashwamedh E-Learning Gurukul reserves the right to:
- Request additional information.
- Verify purchase details.
- Approve or reject refund requests based on the circumstances.
Our decision regarding refund eligibility shall be final.
9. Processing Time
If a refund is approved:
- Refunds are generally processed within 7–14 business days.
- Actual crediting time depends on the user’s bank, payment provider, card issuer, or payment gateway.
Ashwamedh E-Learning Gurukul is not responsible for delays caused by third-party payment processors.
10. Course Access After Refund
If a refund is granted:
- Access to the relevant course or service may be revoked.
- Certificates issued for the refunded course may be invalidated.
- Download rights and future access may be removed.
11. Abuse of Refund Policy
To maintain fairness for all learners and instructors, we reserve the right to deny refund requests from users who:
- Repeatedly request refunds.
- Abuse course access before seeking refunds.
- Engage in fraudulent activity.
- Violate platform policies.
12. Changes to This Policy
Ashwamedh E-Learning Gurukul reserves the right to update or modify this Refund and Cancellation Policy at any time.
Updated versions will be posted on this page with a revised “Last Updated” date.
13. Contact Information
For refund-related questions, please contact:
Ashwamedh E-Learning Gurukul
Website: ashwamedhelearninggurukul.com
By purchasing courses or services from Ashwamedh E-Learning Gurukul, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.
Important Note for Razorpay Compliance
For payment gateway approval, it is generally advisable to clearly state:
“All course purchases are non-refundable once course access has been granted, except in cases of duplicate payment, accidental overcharging, or verified technical issues preventing access to the purchased content.”
This wording is commonly accepted for digital learning platforms and helps reduce payment disputes while remaining fair to students.